Refund policy

Please read carefully before placing an order.

Seoul Moms provides a purchasing agent (proxy purchasing) and global shipping service for Korean baby and maternity products. When you place an order, we purchase the items from Korean brands and suppliers on your behalf and ship them internationally to your address.

Because of the nature of this service, all sales are final. We do not accept returns, exchanges, or refunds once an order has been placed with our supplier, including for change of mind, incorrect size or option selected, or products that do not meet personal expectations.

Order cancellation

• You may request a cancellation by email before we have purchased your items from the supplier. If the purchase has not yet been made, we will cancel your order and issue a full refund to the original payment method.
• Once the items have been purchased or dispatched, the order can no longer be cancelled.

Damaged, defective, or incorrect items

If your parcel arrives damaged, or you receive an item that is different from what you ordered, contact us within 48 hours of delivery at hello@seoulmoms.com with your order number and clear photos of the item, the packaging, and the shipping label. We will review the case with the carrier and supplier. Where the claim is confirmed, we may offer a replacement, store credit, or a partial or full refund, at our discretion.

Situations not eligible for a refund

• Delays caused by customs clearance, carriers, or local postal services
• Parcels returned or refused because of an incorrect or incomplete address provided by the customer, or because the customer refused delivery or did not pay import duties and taxes
• Import duties, taxes, and customs fees charged by the destination country
• Normal variations in packaging or product design made by the manufacturer

Refunds

Approved refunds are issued to the original payment method. Processing time depends on your payment provider.